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This policy seeks to ensure that personal information managed by the Company is handled in a way that is legally compliant, ethical and adheres to industry best practice.
Personal information is in general terms, any information about an identifiable individual.
This policy is for customers of the Company. For the purpose of this policy, “the Company”, “we”, “our”, or “us” means the New Zealand privately listed company; Villa Maria Estate Limited, and extends to include any related entities where they engage directly with customers.
Where local legislation, regulations or governing authorities differ in the application and or interpretation of privacy requirements, those rulings shall supersede those set out in this policy. The Company will update this policy when our information handling practices change, or when required. Any revised policy will take effect when it is published on our website.
Privacy obligations relating to staff are addressed separately within Villa Maria internal policies.
The information collected by the Company will depend on the products, services or information you ask us to provide to you, and the nature of the dealings you have with us. This will include (but is not limited to) information to confirm your identity, date of birth and contact details such as your physical address, mailing address, email and contact phone numbers. In establishing a customer relationship additional information related to bank accounts, credit information and reference checks will often be requested.
By providing the Company with your personal information, you consent to us using and disclosing it for the purposes set out in this policy.
Where we can, we will collect information directly from you. Such information is collected in a number of ways including but not limited to:
As well as collecting information directly from you, where required, we also collect information from third parties in circumstances where we have your consent, are legally required to do so or permissible business
requirement to do so. Examples of third parties include credit reporting agencies, law enforcement agencies and other government entities.
The information collected by these tools may include geolocation data, the IP address of the device you are using and information about websites that IP address has come from, the pages accessed on our website and the next website visited. We may use and combine this information to maintain, secure and improve our websites, enhance your experience when using our websites, display and deliver relevant content, services and advertising and understand the effectiveness of our marketing and advertising.
If you want to prevent cookies being used, you can change your browser settings to disable cookies. However, you may not be able to access all or parts of our websites, or you may experience reduced functionality when accessing certain services.
We keep your hard-copy or electronic records on our secured premises and systems or offsite using trusted third parties. Our security safeguards include:
We collect, use, disclose, store and retain your personal information so that we can carry out our business activities and functions and to provide you with our services. The type of information about you that we will collect, use, disclose, store and retain will depend on our relationship with you, the types of products or services you request from us and our legal obligations.
The purposes for which we collect, store, use and disclose personal and credit-related information is so that we can:
If you wish to seek access to the personal information we may hold about you, please contact our Privacy Officer using the contact details set out below. Where we hold information that you are entitled to access, we will try to provide you with a suitable and secure means of accessing it such as via direct email or courier.
Where you are not entitled to access personal information under the Privacy Act, for example if it would breach or have the potential to breach another individual’s privacy rights, we will provide a reason for the refusal.
If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. Depending on the nature of the changes requested, we may ask for further confirmation of identity and/or that the request is submitted in writing for audit and compliance purposes.
If you believe that we have breached, or potentially breached our privacy obligations, please contact the Privacy Officer in the first instance using the contact details set out below. Depending on the nature of the breach or potential breach, we may ask for further confirmation of identity, details of the complaint and/or that the request is submitted in writing for audit and compliance purposes.
We may disclose your personal or credit-related information with third parties where this is permitted by law or for any of the purposes mentioned in section 5. Third parties include:
Phone: +64 9 255 0660, Extn: 890
Post: PO Box 43046 Mangere, Auckland 2153, New Zealand
You may also request a transcript of your information here.Information Request Form